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Skills & Best Practices

• Interaction Design
• User Testing & Research
• Content Strategy; IA, Taxonomy, etc.
• Strategy & Planning
• Rapid Prototyping
• ADA Compliance
• Visual/UI Design/Atomic design systems
• iOS/Android Design

Tools & Software

• Sketch
• Adobe Creative Suite
• InVision
• Principle
• Axure
• HTML/CSS/JS

2019-Present Rightpoint - Associate Experience Director

• Champion and advocate for Experience Design across capabilities of the Rightpoint organization as a voice of the user in all communication and project planning for client deliverables
• Facilitate regular client dialogues for longer term strategies and proposals to enhance revenue & growth of existing clients
• Represent the Experience Design capability in business development to narrate & demonstrate Rightpoint’s XD offerings, crafting unique proposals and concept work for new opportunities
• Lead discovery and research for new client strategies including, but not limited to, stakeholder interviews, journey mapping, multi-day collaboration/kick-off workshops, market & customer research, competitive analysis, content strategy & creation, etc.
• Manage team of various levels, capabilities & roles through wireframing, user testing, style guide development, brand development, ADA compliance, etc. as well as lead client presentations for regular approvals of sprint deliverables, ensuring alignment to the release schedule
• Manage transition of design materials to technical teams for development; manage scrum and regularly QA testing for timely delivery
• Mentor and coach design team members regularly for career growth and skill-building
• This is in addition to similar responsibilities of the previous role at Digitas

2017-2019 Digitas - Associate Creative Director

• Manage and mentor a team of designers and developers to ensure the highest quality user interface and user experience design, across a multitude of short and long term projects; coordinate with project managers, account executives and engineers on regular deliverables & sprint schedules; coordinate with QA teams for ADA compliance and educate team members on best practices for ADA compliant designs
• Advocate for user experience best practices for all projects and team members; heuristic reviews, content audits, user flows, sitemaps, wireframes, rapid prototyping, etc.
• Manage user research including remote testing, customer interviews, and marketing research
• Manage creative for online promotions requiring quick turnarounds and regular maintenance
• Coordinate with clients on longer term business strategies through XD-led workshops and collaborative discussions; initiate long-term site enhancements based on agreed-upon business goals for the coming 1-3 years.
• This is in addition to similar responsibilities of previous role as Managing Lead

2015-2017 Digitas - Managing Lead, Experience Design

• Lead and implement new experience design solutions for large-scale clients in a variety of verticals including medical and financial services
• Manage junior & senior level designers, as well as front-end developers on user journey mapping, story writing, wireframes/UI and prototypes.
• Lead workshops for clients to gain better understanding about their customers to define personas and user groups
• Regularly discuss schedules & deliverables with stakeholders, project managers, business analysts, and creative strategists using Agile management methods. Plan, write & oversee user tests using high-fidelity prototypes, and discuss findings for regular iteration and high impact presentations.

2008-2015 Pearson Education - User Experience Designer

• UI/UX design, user research, and rapid prototyping for Pearson Education’s K12 and Higher Education learning management systems, and content delivery services.
• Regularly user test and iterate with feedback alongside stakeholders and developers according to a strict release schedule.
• Regularly maintain and QA projects and live builds at all stages of their development and life cycle

2005-2008 Web Design/Print Production Consultant

• Clients included Boston.com, ZipCar, Houghton Mifflin, Blue Cross Blue Shield, Boston University, The Boston Group, Hawker Beechcraft, and others.

AWARDS

2016 MITX Award Finalist - MSKCC.org redesign - Healthcare, Wellness, and Pharmaceuticals Marketing

EDUCATION

Boston University, Painting, B.F.A. Cum Laude 2005